Have you ever had a phone conversation go like this?
Associate: "Mr. Mitts, we thank you for placing an order with us today. If you could grab a pen, we'll give you your confirmation number."
Me: Fumble, rumble, pretend to be looking for a pen. "Ok, I'm ready." (Ready with my imaginary pen that is.)
Associate: "Mr. Mitts, your confirmation number is 2843672."
Me: "Ok, got it. Thank you."
Associate: "Mr. Mitts, do you mind repeating back that confirmation number to make sure it is correct?"
Me: "Uh...umm...28...92...ummm.... I'm sorry, I can't read my own writing." (These imaginary pens are hard to handle.)